Question 1

How do I get the scooter off the kickstand?

Accepted Answer

Simply push the scooter forward to release the kickstand.

Question 2

How do I set the kickstand when I'm done riding?

Accepted Answer

To set the kickstand, simply place your foot on the kickstand until it makes contact with the ground, then pull the scooter backwards.

Question 3

How do I get the scooter to start?

Accepted Answer

To begin your scooter ride, place one foot securely on the baseboard and use your other foot to push off the ground a few times for momentum. Once moving, use the throttle near your right thumb to accelerate. Get comfortable with the throttle and apply the hand brake to slow down as necessary.

Question 4

How do I pause the ride?

Accepted Answer

If you're stopping at a destination, use the "Pause" button in the app to deactivate and secure the scooter/bike, which triggers the anti-theft alarm. Riders are allowed to pause their ride for a maximum of 60 minutes. The rider will still be charged per minute while the ride is paused, however at a discounted rate.

Question 5

Can I leave the scooter anywhere once I'm done riding it?

Accepted Answer

The rider must return the vehicle to a designated Ryde Parking Zone. The rider may pause the ride anywhere for up to 60 minutes. While paused, the rider will still be charged, however at a discounted rate. If the rider chooses to end the ride outside of a designated Ryde Parking Zone, the rider will be charged a $3.00 premium parking fee.

Refer to the rental agreement terms for information on additional charges and replacement costs if the vehicle is not returned within 24 hours of the rental start time.

If you encounter any issues returning the vehicle, please email our support team support@rydescootersllc.com

Question 6

How old do I have to be to rent a scooter?

Accepted Answer

18 years or older.

Ryde